Privacy Policy

Last Updated: June 25, 2026

Welcome to KittyLemon. We respect your privacy and are committed to protecting your personal information when you visit our website, purchase pet products, browse pet supplies, or interact with our services.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Who We Are

KittyLemon is an online pet shop offering products and accessories for dogs, cats, and pet lovers, including pet supplies, custom pet gifts, pet-themed merchandise, dog accessories, cat accessories, pet apparel, pet home decor, and related products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

When placing an order, creating an account, contacting customer support, subscribing to emails, or participating in promotions, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Website interaction data
• Cookie and tracking information

3. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Respond to inquiries
• Manage returns and refunds
• Improve website functionality
• Personalize your shopping experience
• Prevent fraud and unauthorized transactions
• Analyze website performance
• Comply with legal obligations
• Send transactional emails related to your orders

Where permitted by law, we may also send promotional emails regarding new pet products, dog accessories, cat products, seasonal collections, and special offers.

You may unsubscribe from marketing communications at any time.

4. Cookies and Tracking Technologies

KittyLemon uses cookies, pixels, analytics tools, and similar technologies to improve website performance and user experience.

Cookies may help us:

• Remember shopping cart contents
• Understand customer preferences
• Measure advertising effectiveness
• Analyze website traffic
• Improve navigation and functionality

Most browsers allow you to manage or disable cookies through browser settings.

5. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

• Payment processors
• Shipping providers
• Website hosting services
• Analytics providers
• Customer support platforms
• Email marketing services

These providers receive only the information necessary to perform their services on our behalf.

6. Payment Security

Payments are processed through secure third-party payment providers.

KittyLemon does not store complete credit card numbers, security codes, or sensitive payment credentials on its servers.

7. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary:

• To fulfill customer orders
• To provide requested services
• To comply with legal obligations
• To protect our rights and business operations
• During a business transfer, merger, or acquisition

8. International Data Transfers

Because our website serves customers worldwide, your information may be processed or stored in countries outside your country of residence.

We take reasonable measures to ensure appropriate safeguards are in place for international data transfers.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Maintain customer records
• Meet tax and accounting requirements
• Resolve disputes
• Prevent fraud
• Comply with applicable laws

When information is no longer required, it is securely deleted or anonymized.

10. Your Privacy Rights

Depending on your location, including the European Economic Area (EEA), United Kingdom, California, and other jurisdictions, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to certain processing activities
• Withdraw consent
• Request a copy of your personal information

To exercise these rights, contact us at:

Email: support@kittylemon.com

11. Data Deletion Requests

You may request deletion of your personal information at any time by contacting:

support@kittylemon.com

After verifying your request, we will delete or anonymize your personal information unless retention is required for legal, accounting, fraud prevention, security, or order-related purposes.

We aim to respond to valid requests within 30 days.

12. Children’s Privacy

KittyLemon is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Information

If you have questions regarding this Privacy Policy, data protection practices, or privacy requests, please contact:

KittyLemon
Email: support@kittylemon.com